Protecting your personal data is our top priority at aq 99. This policy clearly explains what information is collected, how it is used, and how it is kept secure.
Last Updated: January 2026
When you register at aq 99, we collect your name, date of birth, mobile number, and email address. This information is used to verify your account and keep the service secure. Date of birth is mandatory for age verification, as our platform is strictly for adults. If you need to recover your password, we use these contact details to assist you. Your personal information is never sold to third parties.
Your device, operating system, and browser are recorded automatically. Your IP address and approximate location (up to district or division level) are collected for security verification. Device information helps us detect suspicious logins and keep your account secure. Knowing your mobile screen resolution and connection type allows us to ensure the best possible performance for you. None of this technical information is ever used to reveal your identity.
Mobile banking numbers (bKash, Nagad, Rocket) and transaction amounts are recorded during deposits and withdrawals. Full account numbers are never stored — only the last four digits are retained for verification purposes. BDT transaction history is available in your account statement and is accessible only to the account holder. Transaction times, amounts, and methods are monitored by our security team to prevent fraud. International-standard encryption is used for all financial data storage.
Anonymized logs are kept of your time on the platform, which games or Sports Betting sections you visit, and which buttons you click. We use this data to improve the platform experience and show relevant offers. Your betting history and game records are saved to your account and can be viewed at any time. Activity logs also support Responsible Gaming features such as voluntary breaks and limit-setting. Usage data is never shared with third parties in a way that identifies you personally.
Aq 99 uses cookies and similar technologies to enhance your browsing experience on the platform. Session cookies remember your logged-in state and are automatically deleted when you close your browser. Persistent cookies save your language preference, display settings, and selected betting category so your next visit is faster and more convenient. Analytics cookies help us understand which pages are visited most, allowing us to improve our content accordingly.
You can disable or clear cookies at any time through your browser settings. However, disabling certain essential cookies may cause some platform features — particularly login and payment processes — to not function correctly. We do not use third-party advertising tracking cookies. Local storage technology is used to deliver a mobile app-like experience, and this data stays on your device only. To learn more about cookies, visit our Help Center to get in touch.
Every purpose for which your data is used is specific and transparent. aq 99 uses your data to complete account registration and verification, to securely process deposits and withdrawals, and to accurately maintain your betting history. Data is also used to help our customer service team resolve your issues quickly. Account and activity data is analyzed to deliver relevant bonus and promotional offers.
Technical data is used to maintain platform security and detect fraud or unauthorized access. Gameplay patterns are analyzed to support Responsible Gaming guidelines, with alerts issued when necessary. Certain records must be retained to meet Bangladesh's legal and regulatory requirements. We never sell your data to third parties for marketing purposes. You will be notified in advance of any changes to how your data is used.
All your data is stored on encrypted servers with regular backups. Access controls are strictly enforced and only authorized personnel can view data. Server security is audited regularly, and any vulnerabilities identified are resolved promptly.
SSL/TLS encryption is used for data transmission, keeping your information secure in transit. Passwords are never stored in plain text — they are held using a one-way hashing method. Payment data is stored in a separate, secured segment.
Your data is retained for as long as your account remains active. After account closure, standard data is deleted within 90 days. Certain financial transaction records may be retained for a specified period due to legal obligations.
Only authorized staff can access user data, and every access is logged. A role-based permissions system ensures that each staff member can only view the information relevant to their role. Suspicious access attempts are blocked automatically.
Aq 99 does not sell, rent, or trade your personal data. However, limited information may be shared with trusted partners to operate our services. Transactions processed through mobile payment providers such as bKash, Nagad, or Rocket require the relevant data to be passed to those providers, who are bound by their own privacy policies. Anonymized technical data may be shared with fraud detection services.
Data may be disclosed in response to lawful requests from Bangladesh law enforcement or regulatory authorities, and we comply with all applicable legal obligations in such cases. In the event of a company merger or acquisition, user data may be transferred to the new entity while maintaining the same level of protection under this policy. Before sharing data with any third party, we verify that they maintain adequate data protection standards. For any questions about who your data is shared with, please contact our Help Center.
You have the full right to request access to any personal data stored in your account. Most information can be viewed directly from your account settings. For a detailed data report, contact our support team and expect a response within 30 business days.
You can update any incorrect or outdated information in your profile at any time. Your name, phone number, and email can be changed directly from your account settings. Changes to sensitive identity information may require verification.
If you request account closure, your personal data will be deleted within the designated timeframe. Certain financial records may need to be retained due to legal obligations. To request data deletion, send an email to our support team.
You can opt out of marketing communications and object to certain types of data processing at any time. Notification preferences can be managed in your account settings. For any complaints or objections, our data protection team will respond within a maximum of 30 business days. If you have trouble exercising your rights, please contact our Help Center for guidance.
Aq 99 reserves the right to update this privacy policy as needed. For any significant changes, advance notice will be sent to your registered email or mobile number. The effective date will be clearly displayed at the top of this page so you can always identify the latest version. Minor changes such as spelling corrections or clarifications may be made without notice, but will be published with an effective date.
Continued use of the platform after an updated policy is published will be considered your acceptance of the new terms. That said, we always recommend reviewing this page periodically. If you have any objections to a change, please speak with our support team before closing your account — we are committed to addressing your concerns. For any major future updates, a summary will also be provided so you can understand the key changes without reading the full document.
If you have any questions, concerns, or complaints about this privacy policy, aq 99's dedicated support team is always here to help. For any data protection requests, you can reach us by email at support@aq99.run. Our team provides support in both Bangla and English and typically responds within 24 hours. For more detailed assistance, please visit our Help Center Visit us where you'll find answers to common questions.
Protecting your right to privacy is our responsibility, and we take every request seriously. If you believe your information is being processed improperly, please raise the matter through our formal complaints process — we will do our best to resolve it within 15 business days. aq 99 believes that transparency and trust are the foundation of any lasting relationship.
Your data is protected and your experience is secure at aq 99. Join Bangladesh's leading betting and entertainment platform and play with complete peace of mind.